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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Debra Stuart

Debra Stuart

June 7, 2025

3  out of  5
rating by Debra Stuart
"You have been a great service to me and my family"
We responded:
"Thank you, Debra! We strive to provide the best service for our customers. Please don’t hesitate reaching out, if we can ever be of service. "
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TJ Whitehorn

June 6, 2025

5  out of  5
rating by TJ Whitehorn
"They have been great service, and have been checking in periodically to make sure I'm liking my plan. They also have been very personable, Molly takes care of everything and always keep me informed on everything I need."
We responded:
"Thank you for your kind Review! Let us know if we can ever be of service. "
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Angel Chewning

June 3, 2025

5  out of  5
rating by Angel Chewning
"The employees that work with Jason palmers office are extremely friendly and very helpful , knowledgeable, and just all around down to eàrth amazing people. And I recommend them to anyone looking for insurance"
We responded:
"Thank you, Angel, for the kind Review. I agree, I work with amazing people, and as a bonus, they are exceptional workers!"
Profile photo of Connie Parker

Connie Parker

May 6, 2025

5  out of  5
rating by Connie Parker
"Jason and his team did a great job setting me up with all of my insurance. Their customer service is amazing. Jason and team were able to get the coverage I needed within my budget!"
We responded:
"Connie, thank you for taking the time to leave us a review. We take pride in providing the best customer service we can. Let us know if we can ever be of service. "
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Brian Floyd

May 5, 2025

5  out of  5
rating by Brian Floyd
"Great office and staff!!"
We responded:
"Thank you, Brian! Serving the needs of our customers, is an honor. "
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Rudy 2 Shoes

April 23, 2025

5  out of  5
rating by Rudy 2 Shoes
"Such a nice group of people that truly care about the customer & your needs! I have used and helped for years now, fantastic communication & follow through! Couldn't rate a business more highly - 5☆+!! Kaley & Kodi (sp.) and all the office is so nice and helpful! What a nice, inviting environment, great service ta boot!"
We responded:
"Thank you, SO MUCH, for the kind words and 5-Star Review. Serving our wonderful customers, like you, is such an honor and we are so appreciative for this opportunity. Please don’t hesitate reaching out if we can ever be of assistance. "
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Kay Steele

April 8, 2025

5  out of  5
rating by Kay Steele
"Jason and his staff are very helpful with all of our insurance needs. 💯"
We responded:
"Thank you, Lynette, for leaving us an awesome review, and encouraging words. It truly is an honor to serve as your insurance agency. "
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Ciara Klooster

April 8, 2025

5  out of  5
rating by Ciara Klooster
"I've been using this agent/agency since I believe it was 2017 and am always satisfied with their service. If I have a question/concern about something they answer as soon as possible. Very nice and diligent workers in the office. I've had several cars and my home insured through them and it has always been a cheap price. Highly recommend this agent/agency for anyone that needs insurance. They are the best insurance Ive ever and will continue to have."
We responded:
"Ciara, thank you so much for taking the time to leave us this kind review. We really pride ourselves on providing the best customer service, possible, and your kind words are an encouragement to us. Thank you again, and please let us know if we can ever be of assistance."
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Dailey ford

March 8, 2025

5  out of  5
rating by Dailey ford
"Always professional assistance going above and beyond to insure my policy is current. A+++"
We responded:
"Dailey, thank you for the kind words and great Review. Don't ever hesitate to reach out if we can ever be of assistance."
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Charlotte Hendricks

March 7, 2025

5  out of  5
rating by Charlotte Hendricks
"Awesome insurance company 😁"
We responded:
"Thank you, Charlotte. We strive to offer the best customer service, around. Let us know if we can ever be of assistance."
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Charles Pepper

March 6, 2025

5  out of  5
rating by Charles Pepper
"Our love, Jason and his staff. They are always on target ready to help they’re good at what they do. They help you in anyway they can. His whole team is great and I appreciate them."
We responded:
"Thank you, Charlie. It truly is an honor to serve as your insurance agency. We are grateful for the opportunity."
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Walter Mixon

March 6, 2025

5  out of  5
rating by Walter Mixon
"Definitely the best State Farm agent in Decatur. No questions asked. Great customer service, and they actually take care of their customers."
We responded:
"Walter, thank you for taking the time to leave us such an awesome Review. Your kind words are an encouragement to us. Please let us know if we can be of any assistance."
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Chad Brewer

March 6, 2025

5  out of  5
rating by Chad Brewer
"Very friendly staff and great prices for the coverage you get. Highly recommended!! A+"
We responded:
"Thank you, Chad, for the great Review. We are so grateful for the opportunity to serve as your insurance agency."
Profile photo of Kenneth Watts

Kenneth Watts

February 17, 2025

5  out of  5
rating by Kenneth Watts
"Polite knowledgeable staff. Always very helpful and always there for you."
We responded:
"Kenneth, thank you for taking the time to leave us a great Review. It truly is our pleasure to serve the needs of our customers. Please don't hesitate reaching out to us if we can ever be of assistance."
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Sue Caton

February 13, 2025

5  out of  5
rating by Sue Caton
"The staff was very helpful with my very first claim to replace my roof. I had no idea what was involved & they walked me through the steps with great patience. Jason is a wonderful person to know & trust he will do his best for you."
We responded:
"Sue, thank you for your kind words and great review. It is an honor serving as your insurance agent. Let us know if we can ever be of assistance. "
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Chris Barnes

February 11, 2025

5  out of  5
rating by Chris Barnes
"Jason and his staff are excellent to work with and service is a top priority with them! They are always easy to reach and very quick to respond. First class folks!"
We responded:
"Thank you, Chris, for the kind words and excellent review. It truly is an honor to serve the needs of our customers. "
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charlotte hollis

January 22, 2025

5  out of  5
rating by charlotte hollis
"Always available and helpful."
We responded:
"Thank you, Charlotte, for your kind words. It’s an honor to serve such awesome customers. "
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Tracy Nichols

January 21, 2025

5  out of  5
rating by Tracy Nichols
"The ppl at state farm in decatur alabama Danville rd location has always been awsome I've had my mother change her insurance company was very standoff and didn't seem to want to help you thank you so much for all the help Tracy Nichols"
We responded:
"Tracy, your kind words make our day. We strive to offer the best customer service we possibly can. Thank you for the kind words and encouragement. "
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Patricia

January 17, 2025

5  out of  5
rating by Patricia
"You are awesome, Thank you"
We responded:
"Thank you, Patricia, for your kind words and 5-star review. You, too, are AWESOME! It is an honor to work with such wonderful customers."
Profile photo of Grace A Fugate

Grace A Fugate

January 16, 2025

5  out of  5
rating by Grace A Fugate
"I left another agency that I had been with since I moved here because the service was terrible. I’m so happy with this Office. They’re very kind and attentive.. From the agents to the. Customer service reps. Even the head honcho I’m not sure if he’s the owner of the agency Jason. I appreciate you all."
We responded:
"Grace, thank you taking the time to leave us a review. Your kind words encourage us, as we strive to provide the best customer service possible. I really don't look at myself as the "head honco," but rather the coach of a remarkable team. My team is the heart and soul of this agency. Thank you, again, and please don't hesitate to reach out if we can ever be of service. "
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Betty

December 11, 2024

5  out of  5
rating by Betty
"Very happy with State Farm. ☺️ Quick to cover claim, always helpful and courteous!"
We responded:
"Betty, thank you for taking the time to leave us a review. It is such an honor to serve the needs of our customers and our community. Please don't hesitate to call us if we can ever be of service to you."
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Linda Hopper

December 11, 2024

5  out of  5
rating by Linda Hopper
"Wonderful Staff and Jason is great. Loved him from the 1st moment I met him. I have been with State Farm for 40 years."
We responded:
"Linda, we thank you for your 5-star Review and kind words. It’s an honor to serve as your insurance agent. "
Profile photo of evangeline banks

evangeline banks

December 10, 2024

5  out of  5
rating by evangeline banks
"I love the professionalism at State Farm the knowledge and the quick response. I refer them to everyone thanks God bless."
We responded:
"Thank you so much for the kind words and awesome review. We loved seeing you this morning and always look forward to seeing you again. If we can ever be of assistance, don't hesitate to reach out. Merry Christmas!"
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Janna West

November 25, 2024

5  out of  5
rating by Janna West
"Love this agency"
We responded:
"Janna, thank you for the kind review. We love taking care of our customers and pride ourselves on providing the best service possible. Happy Thanksgiving!"
Profile photo of Faith Hyatt

Faith Hyatt

November 21, 2024

5  out of  5
rating by Faith Hyatt
"Great friendly staff that goes the extra mile to work with you and to make your experience a pleasant one!!"
We responded:
"Faith, thank you for the kind review. We truly pride ourselves on providing the best service possible. Don't hesitate reaching out if we can ever be of service."