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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Brandon Barbee

Brandon Barbee

June 30, 2026

5  out of  5
rating by Brandon Barbee
"Mollie was very helpful"
We responded:
"Thank you, Brandon, for taking the time to leave us a kind Review. It's an honor to service our customers."
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Opal Heirlooms

June 26, 2026

5  out of  5
rating by Opal Heirlooms
"LOVE LOVE LOVE this team! They were able to handle my business insurance needs with ease and I was also able to save money on my personal home and auto! Very knowledgeable, professional, and personable."
We responded:
"Thank you for the kind words and excellent Review. We strive to offer the best customer service around."
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Lexi Brown

June 26, 2026

5  out of  5
rating by Lexi Brown
"The best insurance rates in the area for sure!!"
We responded:
"Thank you, Lexi, for taking the time to leave us an excellent Review. It's an honor to serve as your agency."
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Cindy Brantley

June 23, 2026

5  out of  5
rating by Cindy Brantley
"Jason and his staff are the absolute Best! If you want excellent customer service call Jason Palmer, State Farm in Decatur, Alabama for your Insurance needs. They made the claim process so easy and quick, I promise you they will not disappoint!"
We responded:
"Thank you, Cindy, for your kind Review. We love serving the needs of our customers; especially through the claims process. Pioneer Roofing Company, Inc made everything easier for us. Thank you for all of your help."
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Crystal Smith

February 6, 2026

5  out of  5
rating by Crystal Smith
"Fantastic personal service. I appreciate Molly and her personal touch. She didn't use AI or spamming type calls. She was very real, authentic, and thorough. I highly suggest Jason Palmer group with State Farm.
Blessings,
Crystal"
We responded:
"Crystal, thank you for your kind words. We take pride in trying to provide the best service possible. Mollie, as well as the rest of my team, are honored to serve as your insurance agency. Let us know if we can ever be of service. We believe the personal touch, we provide, can never be replaced by AI. ;)"
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JOAN SOWELL

January 30, 2026

5  out of  5
rating by JOAN SOWELL
"Molly was very helpful in getting me set up for car in home Insurance.
She is very knowledgeable And explained everything very well."
We responded:
"Thank you, Joan, for your kind words. I agree, Mollie is a Rockstar, as well as the rest of my team members. We are honored to serve as your insurance agency. Please don't hesitate to contact us if we can be of service."
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Brian Bouchillon

August 25, 2025

5  out of  5
rating by Brian Bouchillon
"The Jason Palmer Agency has been a very pleasant experience! Jason and the staff are ALWAYS polite, professional and willing to go out of their way to take care of my family’s insurance needs!"
We responded:
"Thank you, Brian, for taking the time to leave us, such a kind Review. It truly is an honor to serve our customer's insurance needs. Let us know if we can ever be of assistance."
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Denise Ryan

July 9, 2025

5  out of  5
rating by Denise Ryan
"Great people, knowledgeable, friendly, and helpful! Thank you and Happy"
We responded:
"Denise, thank you for the kind Review! We love taking care of our customers."
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Tomiko Smiley

July 9, 2025

5  out of  5
rating by Tomiko Smiley
"I love working with Mollie, She always goes the distance for us, she’s very attentive and not to mention great customer service!"
We responded:
"Thank you, Tomiko, for taking the time to give us this great Review. It's such a pleasure taking care of our wonderful customers, such as yourself."
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Lila Bender

July 9, 2025

5  out of  5
rating by Lila Bender
"Jennifer assisted me with my insurance needs. She made the process seamless. She was very informative, responsive, and professional. I would recommend her for ANY of your insurance needs! Thank you for all your help! LBB"
We responded:
"Hey Lila, thank you taking the time to leave us this awesome Review. Jennifer, as well as the rest of our team, takes pride in serving the needs of our customers. Please don't hesitate to reach out to us if we can ever be of service."
Profile photo of Sharon Cobb

Sharon Cobb

June 18, 2025

5  out of  5
rating by Sharon Cobb
"The office staff are always so pleasant and so very helpful."
We responded:
"Thank you, Sharon, for the kind words, and great review. It is truly an honor to serve our customers. Please reach out to us if we can ever be of service to you."
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Debra Stuart

June 7, 2025

3  out of  5
rating by Debra Stuart
"You have been a great service to me and my family"
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TJ Whitehorn

June 6, 2025

5  out of  5
rating by TJ Whitehorn
"They have been great service, and have been checking in periodically to make sure I'm liking my plan. They also have been very personable, Molly takes care of everything and always keep me informed on everything I need."
Profile photo of Angel Chewning

Angel Chewning

June 3, 2025

5  out of  5
rating by Angel Chewning
"The employees that work with Jason palmers office are extremely friendly and very helpful , knowledgeable, and just all around down to eàrth amazing people. And I recommend them to anyone looking for insurance"
Profile photo of Connie Parker

Connie Parker

May 6, 2025

5  out of  5
rating by Connie Parker
"Jason and his team did a great job setting me up with all of my insurance. Their customer service is amazing. Jason and team were able to get the coverage I needed within my budget!"
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Brian Floyd

May 5, 2025

5  out of  5
rating by Brian Floyd
"Great office and staff!!"
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Big Ern McCracken

April 23, 2025

5  out of  5
rating by Big Ern McCracken
"Such a nice group of people that truly care about the customer & your needs! I have used and helped for years now, fantastic communication & follow through! Couldn't rate a business more highly - 5☆+!! Kaley & Kodi (sp.) and all the office is so nice and helpful! What a nice, inviting environment, great service ta boot!"
Profile photo of Kay Steele

Kay Steele

April 8, 2025

5  out of  5
rating by Kay Steele
"Jason and his staff are very helpful with all of our insurance needs. 💯"
Profile photo of Ciara Klooster

Ciara Klooster

April 8, 2025

5  out of  5
rating by Ciara Klooster
"I've been using this agent/agency since I believe it was 2017 and am always satisfied with their service. If I have a question/concern about something they answer as soon as possible. Very nice and diligent workers in the office. I've had several cars and my home insured through them and it has always been a cheap price. Highly recommend this agent/agency for anyone that needs insurance. They are the best insurance Ive ever and will continue to have."
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Dailey ford

March 8, 2025

5  out of  5
rating by Dailey ford
"Always professional assistance going above and beyond to insure my policy is current. A+++"
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Charlotte Hendricks

March 7, 2025

5  out of  5
rating by Charlotte Hendricks
"Awesome insurance company 😁"
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Charles Pepper

March 6, 2025

5  out of  5
rating by Charles Pepper
"Our love, Jason and his staff. They are always on target ready to help they’re good at what they do. They help you in anyway they can. His whole team is great and I appreciate them."
Profile photo of Walter Mixon

Walter Mixon

March 6, 2025

5  out of  5
rating by Walter Mixon
"Definitely the best State Farm agent in Decatur. No questions asked. Great customer service, and they actually take care of their customers."
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Chad Brewer

March 6, 2025

5  out of  5
rating by Chad Brewer
"Very friendly staff and great prices for the coverage you get. Highly recommended!! A+"
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Kenneth Watts

February 17, 2025

5  out of  5
rating by Kenneth Watts
"Polite knowledgeable staff. Always very helpful and always there for you."